Chuao Chocolatier recommends shipping products to any destination in the contiguous U.S. via 2-day air from October to March and Next-day air for the rest of the year when temperatures can climb.

Each Chuao order is carefully packaged to minimize damage to contents and ensure freshness. This includes the use of an ice pack (as the weather and climate require) to make sure your order arrives a feast for the eyes as well as the palate.

To prevent melting or discoloration, we recommend that all Chuao Chocolatier products be kept cool (68°F-70°F) and stored in a dry place upon receipt. Should you decide to refrigerate, please seal in a zip lock type container and let it warm up to room temperature prior to opening.

A product that is made with care should be handled with care.

If for any reason you are unsatisfied with your Chuao Chocolatier order, we will promptly replace, exchange or refund your order.

Shipping Costs (per recipient):

In California:

Outside of California:

• Please note that shipping charges are per recipient.
• We DO NOT ship outside of the continental U.S.

   

Shipping Deadlines

• Please allow one business day for order processing. Should product not be in stock, you will be contacted to establish a new ship date.
• Orders will be shipped Monday through Thursday only to prevent extra handling and possible heat damage associated with shipments in transit over the weekend. Our cutoff time is 1:00 pm PST.
• Please note that we cannot ship to P.O. Boxes. You must provide a street address for your order. Be sure to include appropriate suite or apartment numbers when necessary to ensure proper delivery.
• Orders placed Thursday will be shipped the following Monday.

If you have any questions, please call our shipping department at (760) 602-9484 x209.

Thank you for choosing Chuao Chocolatier!